Dear Guest, We are delighted to know your visit left you feeling relaxed and renewed. We are glad we exceeded your expectations and that you enjoyed our modern and comfortable accommodations. Maintaining a spotless and comfortable space is a top priority for us, and our housekeeping team takes great pride in their work. We believe we have the best team in town, and we work hard every day to deliver outstanding service. However, we regret your dissatisfaction with our destination fees. We regularly review our pricing to ensure that we are priced competitively, but we are always grateful for our guests' feedback. Thank you for choosing The Westin DC Downtown and for this great review. We look forward to seeing you again soon.Kori JohnsonGeneral Manager
Dear Guest, Thank you for taking the time to share your experience. We are delighted to hear that the room and festive decorations enhanced your stay, and that the convenience of the lobby amenities and nearby attractions made your visit even more pleasant. It’s wonderful that our team could assist and make check-ins smooth and easy. We are glad you enjoyed the vibrant surroundings, and we look forward to welcoming you back to The Westin DC Downtown for another memorable stay filled with comfort and convenience.Kori JohnsonGeneral Manager
Dear Valued Guest, It is disappointing to learn you were not able to get a seat at the restaurant and that room service was not operating during its regular hours. Your comments have been shared with the appropriate individuals, so we can ensure better consistency. We are also very sorry for the disruption caused by the elevators being out of service near your guestroom. Our maintenance team has been alerted to ensure issues are handled sooner and communicated with clearer updates. Your remarks remind us of our commitment to remain vigilant in delivering on our wellness promise, and we hope to welcome you back for a much-improved visit.Kori Johnson,General Manager
